Frequently asked questions
Am I Eligible for the MyGlobalShield™ Insurance Plan?
When Does MyGlobalShield™ Coverage Become Effective and When Does it End?
Does the MyGlobalShield™ Plan Provide Any Home Country Coverage?
Does the MyGlobalShield™ Plan Include Any Coverage for Medical Expenses Related to COVID-19?
Does the MyGlobalShield™ Insurance Plan Meet Schengen Visa Requirements?
Can I Extend or Renew My Atlas Travel® Insurance Coverage?
When and How Will I Receive My Fulfillment Documents?
What Is Included in the Fulfillment Documents?
How Do I Access My Visa Letter?
What Information Is Included in the Visa Letter?
How Do I Submit a Claim?